Good news for Thanet District Council, from the eGov Monitor which reports that TDC has seen one of the highest increases in overall customer satisfaction levels in the whole of the country.
A series of 'Best Value' surveys are carried out across the country once every three years by an independent agency, with residents asked to give their views on issues such as general satisfaction with council services, waste and recycling, street cleaning and leisure facilities. The results are then compared by central government with other councils across the country.
The percentage of people questioned who were satisfied with the Council overall increased from 41% in 2003/04 to 53% in 2006/07. The council’s improvement of 12% over the last three years puts it amongst the top five improving districts and boroughs in England and has helped to move the Council a massive 177 places up the league table of overall satisfaction for all local authorities in England.
The Council also saw significant improvements in satisfaction levels for street cleanliness, which rose 13% from 51% in 2003/04 to 64% in 2006/07, one of the biggest improvements in Kent. Satisfaction levels with the waste collection service also rose by 4% from 77% to 81%, one of only four improvements in the whole of Kent.
Thanet scored less highly when it came to satisfaction with cultural services and satisfaction with the Council’s complaints handling also fell slightly by 6% to 32%.
Cllr. Martin Wise, Cabinet Member for Finance, Improvement and Customer Service, said: “Thanet is committed to improving its performance and the service that we offer to our customers. That’s at the core of our agenda to become a more modern council and these results show that the work we have been putting in over the last three years have already paid great dividends. To be amongst the top few councils in the country in terms of the 12% improvement we have made in overall customer satisfaction is really impressive and is testament to all the hard work of our dedicated staff.
“Over the last couple of years, we have specifically concentrated our attention on what matters most to local people and that’s keeping our streets clean and delivering an improved waste and recycling collection. The results show that residents have appreciated that focus and are indeed more satisfied with both services now that they have returned back under direct council control. We know that there is more to do and we will continue to further improve both of these services for local people.”
He added: “The Best Value survey results also highlight the areas where we need to improve our services and we are already working on ensuring our performance in these areas is better in the future. We can improve satisfaction with our sport and leisure facilities with our work on new swimming pool provision for Thanet, while a number of improvements are already planned for Dane Park, to allow us to achieve Green Flag status for it. We have already shown our commitment to improving theatre in Thanet with the purchase of the Theatre Royal Margate, using money from the Safer Stronger Communities Fund and the additional funding to take the programme of activity there forward to a wider audience.”
Ed: I'm sure there are lots of readers who would like to start the thread rolling on this topic!! Enjoy!