I thought I would call PC World at Westwood Cross today and ask why my laptop, which was deposited there to have its keyboard fixed under guarantee, at the last Bank Holiday, hasn't reappeared?
I had first asked ten days ago and had been told that it had been collected and would take long, after all, it's only the "F" key which has stopped working.
When finally, PC World called me back this morning, it was to tell me that "Surprise" my laptop was still where I had left it and they couldn't understand why it hadn't been collected. "That's not much of an excuse" I told the chap at the other end of the phone. "It's not an excuse" he replied, "It's a reason" "and xxx, who should have done it isn't here today to ask."
So now my laptop won't be collected "again" until Thursday and then they have no idea how long the repair will take, ten days being a best estimate.
Forgive me if I'm not impressed, given that I needed one so urgently, that I had to buy a second laptop to tide me over until the first was fixed.
Every reason to give them a miss next time and I'm a "Business Customer", so Lord help "Joe Public"!